Privacy Notice

This Privacy Notice explains how Cotswold Lavender Trails (“we”, “our”, “us”) collects, uses, and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Cotswold Lavender Trails operates as an independent information service for visitors exploring lavender farms in England. We are located at 15 Cotswold Way, Snowshill, Worcestershire WR12 7JU, England. You can contact us by email at [email protected] or by phone at +44 1386 492 745.

2. Information We Collect

We collect only the data necessary to provide our services: name, email address, and phone number (if you complete a contact form). Optional fields such as your message or feedback are stored securely.

3. How We Use Your Data

We use personal data solely to respond to enquiries, manage visit requests, and send essential updates about routes or seasonal availability. We do not sell, lease, or share your information with third parties.

4. Legal Basis

Processing is based on your consent when submitting a form or requesting information. You may withdraw consent at any time by emailing us. We also process data when necessary for legitimate interests such as improving visitor communication.

5. Data Retention

Your data is retained only for as long as required to respond to your query or maintain essential communication records, typically not longer than 12 months.

6. Your Rights

Under UK GDPR, you have the right to access, correct, erase, or restrict processing of your data. You may request a copy of your data by writing to us. We will respond within one month.

7. Cookies and Analytics

We use minimal cookies (see our Cookie Choices page) for site functionality and basic visit counts. No profiling or behavioural tracking is used.

8. Data Security

All information transmitted through our forms is protected by HTTPS encryption. Stored data is accessible only to authorised personnel involved in visitor coordination.

9. International Transfers

We do not transfer data outside the United Kingdom. Our servers are located in the UK and managed by providers compliant with current UK data protection standards.

10. Changes to This Notice

We may update this notice periodically to reflect new legal requirements or practices. The latest version will always be posted on this page with the date of revision.

11. Contact and Complaints

If you have concerns about how we handle your data, please contact us first.

Last updated: October 2025.

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We use a small number of cookies to keep the site working and to see simple visit counts. No profiling.

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